Customers Rarely Tell You They're Unhappy. They Just Leave.
By the time a client voices dissatisfaction, the decision to leave may already be made. Magellan’s AI-powered sentiment tracking helps you spot the risk before they churn.
Magellan detects early churn signals through:
Call Sentiment Analysis
AI monitors tone, word choice, and pacing to detect frustration or dissatisfaction in real time.
Text & Message Sentiment
AI monitors tone, word choice, and pacing to detect frustration or dissatisfaction in real time.
Interaction Pattern Tracking
Recognizes behavioral changes—like reduced engagement or shorter calls—that indicate declining satisfaction.
A Retention Strategy is Essential in Today's Competitive Market
Proactive Risk Detection
Don’t wait for complaints, know who’s unhappy before they start shopping for a new agent.
Prioritized Outreach
Focus your time on at-risk customers who are most valuable to your book.
Measurable Retention Impact
Track save rates and retention gains from sentiment-driven interventions.
The Hard Truth: Losing Even a Few Key Accounts Hurts Your Bottom Line
The average high-value personal or commercial account can represent thousands in annual premium—and replacing it costs far more in time and acquisition spend.
"Magellan reinforces our agency’s belief that 'time is money,' helping us save time while improving service quality and team performance through actionable insights."
Tired of BoRs and ACORD Cancellations Catching You Off Guard?
Stay ahead with Magellan’s real-time tracking and insights.
