Customers Rarely Tell You They're Unhappy. They Just Leave.
By the time a client voices dissatisfaction, the decision to leave may already be made. Magellan℠’s AI-powered sentiment tracking helps you spot the risk before they churn.
Magellan℠ detects early churn signals through:
Call Sentiment Analysis
AI monitors tone, word choice, and pacing to detect frustration or dissatisfaction in real time.
Text Message Sentiment Analysis
AI monitors tone, word choice, and pacing to detect frustration or dissatisfaction in real time.
Real-Time Alerts
Receive real-time alerts when issues arise, so that you can fix them before clients churn.
Renewal Date Prioritization
By integrating with your Agency Management System, Magellan can tell you which customers are renewing soon and who requires your attention.
A Retention Strategy is No Longer an Option. It's Essential.
Proactive Risk Detection
Don’t wait for complaints, know who’s unhappy before they start shopping for a new agency or go direct.
Prioritized Outreach
Focus your time on at-risk customers who are most valuable to your book.
Measurable Retention Impact
Track saves and enterprise value gains from sentiment-driven interventions.
The Hard Truth: Losing Even a Few Key Accounts Hurts Your Bottom Line
The average high-value account can represent thousands in annual recurring revenue and replacing it costs far more in time and acquisition spend.
"Magellan℠ reinforces our agency’s belief that 'time is money,' helping us save time while improving service quality and team performance through actionable insights."
Struggling to Break Through Growth Ceilings?
Magellan℠ helps businesses operate at peak efficiency by automatically analyzing every customer interaction. It helps to gauge customer satisfaction, point out operational inefficiencies, and grow confidently knowing that what needs taking care of is actually being taken care of.
How Much Are You Missing Out On Because You're Lost In The Data?
Re-listening to individual calls and compiling reports manually is tedious and takes away valuable time that should be spent elsewhere. Magellan℠ automates these tasks and brings your data, with actionable insights, into one place, freeing up time for strategic thinking or driving revenue.
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Schedule a Consultation Now!
Let Magellan℠ be your guide, steering you away from the noise and toward what needs your attention.
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